Cleanivo Privacy Policy
Last updated: 10 October 2026
Cleanivo provides cleaning services in Sydney. This policy explains how we handle personal information when you contact us, request a quote, use our website or respond to our advertisements.
Information we collect
We collect the information you give us, including your name, phone number, email address, suburb or property address, the cleaning service you need, property and access details, preferred timing, photographs you send, and messages about your enquiry or job. When you become a customer, we also keep quote, booking, job and payment records.
If you enquire through a Meta instant form, Meta may prefill information from your profile. You can check your answers before submitting. We receive the information you submit and information identifying the advertisement or form associated with your enquiry.
Our website and advertising services may also collect technical information such as browser and device details, pages visited, referral information and advertising interactions through cookies or similar technologies. The information collected depends on the tools active on the page and your browser or platform settings.
Why we use it
We use your information to respond to enquiries, assess the work and service location, prepare and confirm quotes, arrange bookings, carry out services, communicate about your enquiry or job, maintain business records, and understand which advertising generates suitable enquiries and booked work.
We use digital tools, including automation and AI-assisted tools, to help organise enquiries and support follow-up. A form submission does not confirm a booking or final price. Cleanivo confirms those details with you.
You can make a general enquiry without providing all of these details. However, without contact and property information we may be unable to contact you, provide an accurate quote or arrange the service.
Who may receive information
People working with Cleanivo may access information needed to respond to your enquiry or deliver your job. We also use service providers for website hosting, advertising, communications, automation, customer records and business administration. These include Meta for Facebook and Instagram lead forms and advertising, Supabase for customer records, Make for workflow automation, and Twilio for messaging. Enquiry details may be included in internal notifications used to manage follow-up.
These providers process information under their own terms and privacy policies. Some providers may store or process information outside Australia. The countries involved depend on the provider and its current service configuration; contact us for information about the services relevant to your enquiry. Meta also handles information through its own platforms under its privacy policy.
We may disclose information where required or permitted by law or to address a legal claim.
Storage and retention
We hold information in our business systems and service-provider platforms. We retain enquiry and customer records for follow-up, service delivery, accounting and other business or legal needs. Contact us if you want information removed. We will consider your request and explain any records we need to retain. Please avoid sending sensitive information or photographs unrelated to the cleaning work.
Communications and your choices
We may contact you by phone, SMS, email or the platform you used about your enquiry, quote or booking. Tell us if you prefer a particular channel or no further follow-up. You can reply STOP to an SMS to opt out of further SMS messages. You can also contact us using the details below.
You can manage cookies in your browser and advertising preferences through Meta. Restricting cookies may affect some website features.
Access, corrections and complaints
To ask what personal information we hold, request a correction or removal, raise a concern about our handling of information, or ask about our service providers, contact Cleanivo. We may ask for information to confirm your identity before releasing or changing a record.
Email: hello@cleanivo.com
Phone: 0426 198 781
Please describe your request or concern and how we can contact you. We will review it and respond. If you are dissatisfied, you can seek guidance from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Changes to this policy
We may update this policy as our services or information-handling practices change. The current version and update date will appear on this page.